REFUNDS & EXCHANGES POLICY
RETURNSAs most of our items are made to order in your chosen size, refunds for change of mind are not possible. In some instances - depending on the item, size and the likelihood that it will sell again - exchanges might be possible.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged:
Custom sizes. Ring sizes smaller than US size 7 and larger than US size 10 are considered custom sizes. Bracelet sizes smaller than 6" and larger than 7" are considered custom sizes. Custom sizes can be exchanged for an additional fee.
To complete your return, we require a receipt or proof of purchase.
EXCHANGESOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Rebecca Cordingley, c/o 10 Cranwell St, Glenside SA 5065, Australia.
SHIPPINGTo return your product, you should mail your product to: Rebecca Cordingley, 10 Cranwell St, Glenside SA 5065, Australia
You will be responsible for paying for your own shipping costs for returning your item and posting the new item.
Depending on where you live, the time it takes for your exchanged product to reach you will vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.